Terms and Conditions | Heat Antwerp

General

These Terms and Conditions ("Terms") govern your use of the services offered by HEAT Antwerp ("HEAT", "we", "us", "our"), including access to our studio, class bookings, and all related services. By creating an account, purchasing credits, or attending a class, you agree to be bound by these Terms.

HEAT Antwerp is located at Tavernierkaai 2, Antwerp, Belgium. For enquiries: info@heatantwerp.com.

Membership & Accounts

Each client must create their own individual account to book classes.
You are responsible for maintaining the confidentiality of your account credentials.
Accounts are personal and non-transferable.
You must be at least 16 years of age to create an account. Clients under 18 require parental or guardian consent.
Multiple accounts created by the same individual may be merged or terminated at HEAT's discretion.

Class Bookings

Classes must be booked in advance through the HEAT app.
Only one booking per person per class is permitted.
Studio doors close at the scheduled class start time. Late entry is not permitted under any circumstances.
HEAT reserves the right to cancel or reschedule classes. Affected clients will be notified and credits will be returned where applicable.

Pricing & Purchases

Current pricing:

Single Class: €25
Intro Offer – €49 (2 weeks unlimited)
5-Class Pack: €105 (valid 6 weeks)
10-Class Pack: €190 (valid 3 months)
20-Class Pack: €340 (valid 6 months)

HEAT reserves the right to update pricing at any time. Existing purchased credits will not be affected by price changes.

Validity & Expiry

All credit packs have a fixed validity period from the date of purchase.
Credits expire automatically at the end of the validity period and cannot be used after this date.
Expired credits are forfeited and cannot be refunded or extended, except at HEAT's sole discretion.

Cancellation Policy

Regular Classes

You can cancel your booking up to 4 hours before class starts without penalty.

Cancellations made less than 4 hours before class are considered a late cancellation.

For Single Classes and class packs, a late cancellation or no-show results in the loss of the class credit used for that booking.

For HEAT Intro and HEAT Unlimited, late cancellations and no-shows are registered under our penalty system. The first late cancellation or no-show within the applicable 30-day period is registered without a fee. Upon reaching 2 late cancellations or 2 no-shows within 30 days, a €15 penalty fee applies.

Late cancellations and no-shows are tracked separately. Further penalties may apply for subsequent late cancellations or no-shows while the applicable strikes remain active.

Outstanding penalty fees may result in booking restrictions until payment has been completed.

Early HEAT
For our early morning classes, cancellations must be made the evening before class. This gives us enough time to adjust the class and allows someone else to take your spot.

Late cancellations and no-shows for Early HEAT are subject to the same penalties as above.

Thank you for cancelling in time whenever you can.

Refund Policy

All purchases are final and non-refundable.
Credits are non-transferable and may not be shared with or gifted to another person.
In exceptional circumstances, refunds or credit adjustments may be considered at HEAT's discretion.

Intro Offer

The Intro Offer is limited to one per person.
HEAT reserves the right to verify eligibility and cancel the offer if it is found to have been used more than once by the same individual.

Studio Rules

By attending class, you agree to:

Arrive at least 10 minutes before class starts.
Wear light, breathable activewear appropriate for a heated environment.
Wear grip socks (recommended) or remain barefoot. No outdoor shoes are permitted in the studio.
Bring a water bottle and towel. A refill station is available on site.
Respect fellow clients, instructors, and studio equipment at all times.
Refrain from using your phone during class.
Inform the instructor of any injuries, health conditions, or concerns before class begins.

Health & Safety

HEAT classes are conducted in an infrared-heated studio at approximately 35°C. By attending, you acknowledge and accept the following:

Participation is entirely at your own risk.
You confirm that you are in good physical health and have no medical conditions that would prevent safe participation in a heated exercise environment.
Clients with heart conditions, cardiovascular issues, high or low blood pressure, respiratory conditions, heat sensitivity, pregnancy, or any other relevant medical condition must consult a physician before attending.
You are responsible for disclosing any medical conditions, injuries, or concerns to the instructor prior to class.
HEAT is not liable for any injuries, medical events, dehydration, dizziness, or other health-related issues arising from participation in classes.
If you feel unwell during class, you should stop and inform the instructor immediately

Liability

To the maximum extent permitted by applicable law:

HEAT is not responsible for loss or damage to personal belongings brought onto the premises.
HEAT is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
Nothing in these Terms excludes liability for gross negligence or wilful misconduct on the part of HEAT.

Intellectual Property

All content, branding, and materials associated with HEAT Antwerp – including but not limited to our name, logo, class programming, and website content – are the intellectual property of HEAT Antwerp. You may not reproduce, distribute, or use any of this material without our prior written consent.

Changes to this terms

HEAT reserves the right to update these Terms at any time. The current version will always be available on our website and app. Continued use of our services following any update constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with Belgian law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Antwerp, Belgium.

Contact

For any privacy-related questions or requests, please contact:

HEAT Antwerp

Tavernierkaai 2a, Antwerp, Belgium

info@heatantwerp.be

Membership

HEAT Unlimited provides unlimited access to regular HEAT group classes, subject to availability. Special events, workshops, private classes and separately priced experiences are not included unless explicitly stated otherwise.

HEAT Unlimited costs €129 per month and is billed automatically on a monthly basis.

The €129 Founding Membership is limited to 40 memberships. The Founding rate remains applicable for as long as the membership remains continuously active. If a Founding Membership is cancelled and the client later rejoins, the membership price available at that time will apply.

Memberships are personal and non-transferable.

Membership Term & Cancellation

HEAT Unlimited has a minimum commitment of 3 months. After the initial commitment period, the membership continues automatically on a monthly basis.

A one-month notice period applies to membership cancellations.

Cancellation must be submitted through the cancellation method designated by HEAT. Cancelling individual class reservations or deleting the HEAT app does not constitute cancellation of the membership.

Class Availability

Unlimited access does not guarantee availability in any particular class. All classes must be booked in advance through the HEAT Antwerp app and are available on a first come, first served basis.

Late Cancellations & No-Shows

HEAT reserves the right to restrict bookings or terminate a membership in cases of repeated misuse of the booking system.

Member Benefits

HEAT Unlimited includes one guest pass per month for a regular HEAT class, subject to availability.

Unused guest passes do not roll over and cannot be exchanged for cash.

Members may also receive access to selected member-only classes, events, offers, perks and surprises. These benefits may vary and do not guarantee free access to every HEAT event or collaboration.

Membership Freeze

HEAT Unlimited members may freeze their membership once per 12-month period for up to 30 consecutive days.

A standard freeze must be requested in advance and cannot be applied retroactively.

Membership payments continue as usual during the freeze period. During the approved freeze period, the membership cannot be used to book or attend classes.

The number of approved freeze days will be added as complimentary HEAT access at the end of the membership, once the membership has been cancelled and all paid membership periods have ended.

Unused freeze days cannot be carried over to a new 12-month period, transferred to another person or exchanged for cash.

Medical Freeze

If illness, injury, pregnancy or another medical circumstance prevents a member from attending HEAT for an extended period, a medical freeze may be requested.

Medical freezes are considered separately from the standard annual freeze and are intended for periods of at least 14 consecutive days during which the member is unable to participate.

HEAT may request reasonable supporting documentation confirming that participation is temporarily not recommended. Members are not required to disclose a diagnosis or unnecessary medical information.

Medical freezes may exceed 30 days where reasonably necessary and do not count as the member’s standard annual freeze.

Requests should be made as soon as reasonably possible. Approved medical freeze days will be compensated in accordance with the membership freeze policy and have no cash value or transferability.